CAPSTONE BUSINESS SOLUTIONS, LLC.
Empowering our partners to achieve their goals.
Capstone Business Solutions, LLC. works hard to provide solutions that meet the needs of our clients. Outsourcing was the old way of doing things...We partner with you...as an extension of your organization...we use your systems, so we all share the same information and stay on the same page.
We strive to make a difference every day for our client partners by providing a customized client experience.
CUSTOMIZED SOLUTIONS
PROJECT MANAGEMENT
Our services are customized to meet the specific needs of each client. We work collaboratively throughout the entire process. Have a project that you need to get over the finish line? Contact us to find out how I can help get you there.
ABOUT US
In a fast-paced business world, there is not enough time to focus on all of the essential things that need to be done. Capstone Business Solutions bridges the gap between what needs to be done and what you have the resources to do. With decades of experience. We work with CEOs and their teams to identify solutions customized to the needs of each client.
Capstone Core Values
Honesty
Accountability
Innovation
Collaboration
Our team supports these core values daily by providing a unique partner experience that brings efficiency and value.
OUR TEAM
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MELISSA SKAGGS
Owner
37 years of experience in the field of I/DD
Passionate about training
I LOVE Human Service Businesses
Making a difference for clients, their teams, and the people they support
Being a Nana to 4 awesome grandkids
Reach out to Melissa at
DAVID SMALL
Business Solutions Manager
10 Years of Experience working in Human Services
Data-Driven Decision Maker
Loves Compliance
World Traveler
Reach out to David at
MISTY SKAGGS
Client Solutions Manager
10 Years experience in the I/DD Field
Detail Oriented
Passionate about helping our clients
Problem Solver
Busy wife and mom of 2 girls
Loves the beach
Get in touch with Misty at
MELISSA GREENWOOD
Client Solutions Specialist
6 Years of experience in the I/DD field
Very conscientious about her work
Client Focused
Loves to learn
Takes the most detailed notes
Is a busy wife and mom
We call her "Melissa 2"
You can reach out to Melissa at
RESOURCES AND UPCOMING EVENTS
SUPERVISING 2023
We are excited to announce our Supervisor training that will be offered monthly. This training does meet the required supervisor training in rule for DODD providers.
New or seasoned supervisors are welcome to attend. This3-hour session will include both supervising and Medicaid basics for DODD providers.
Contact Misty to register for upcoming trainings.
PROGRAM LEADERSHIP AND CUSTOMER EXPERIENCE TRAINING
David Small will facilitate a customized training experience for your staff with this exciting training.
Take a deep dive into how your program interacts with your customers and learn some new ways of looking at the customer experience.
Session 1: Introduction and overview
Session 2: Who are our customers?
Session 3: Balancing the needs of different stakeholders
Session 4: Values and actions of leaders
Session 5: Leading by example
Session 6: Identifying your strengths and using them
Session 7: Active Listening
Session 8: Effective communication
Session 9: Positivity and Empathy
Session 10: Adaptability
Session 11: Creating solutions in difficult situations
Session 12: Putting it all together
