Upcoming Events

SUPERVISING 2023

We are excited to announce our Supervisor training that will be offered monthly. This training does meet the required supervisor training in rule for DODD providers.

New or seasoned supervisors are welcome to attend. This3-hour session will include both supervising and Medicaid basics for DODD providers.

CONTACT MISTY TO REGISTER

PROGRAM LEADERSHIP AND CUSTOMER EXPERIENCE TRAINING

David Small will facilitate a customized training experience for your staff with this exciting training.

Take a deep dive into how your program interacts with your customers and learn some new ways of looking at the customer experience.

  • Session 1: Introduction and overview
  • Session 2: Who are our customers?
  • Session 3: Balancing the needs of different stakeholders
  • Session 4: Values and actions of leaders
  • Session 5: Leading by example
  • Session 6: Identifying your strengths and using them
  • Session 7: Active Listening
  • Session 8: Effective communication
  • Session 9: Positivity and Empathy
  • Session 10: Adaptability
  • Session 11: Creating solutions in difficult situations
  • Session 12: Putting it all together
CONTACT DAVID TO LEARN MORE